Ascend Archive
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Re: (ASCEND) I'm going home now...
On Fri, 16 Jan 1998, yours truly barked:
: At 7:00pm CST I called Ascend tech support, was given an incident number,
: and I was told I was given high priority.
:
: It is now Midnight CST and I've still not received a call back. My Max is
To update this....
I called them again this morning around 9:50 CST. The call administrator
looked up my ticket, and placed me in the call queue. Garry was on the
phone with me in 10 minutes and after 70 minutes of troubleshooting, I now
have an RMA for my box.
Even after last nights barking, I am once again satisfied with Ascend's
help.
Calls from cranky customers and missing a rare dinner date with my wife
while waiting on a call-back triggered the midnight gripe...
Del Hines
Cyberback Internet
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