Ascend Archive
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Re: (ASCEND) Any ideas on this? PPP Timeouts not working.
At 08:52 PM 4/8/98 -0700, you wrote:
>Leland E. Vandervort wrote:
>
>> We've had a few customers complaining that they're not being cleared
from the
>> ascend max 4xxx's when they disconnect... as a result, we now have one
>> disgruntled customer (at least) who is peaved that he has to pay for 14
hours
>> phone call because the idle timeout does not seem to be working...
>> I have idle timeout set to 7 minutes, but it's not activating...
>>
>
>Most likely, your customer is running an e-mail client which is checking for
>e-mail on a periodic basis. If the 'check for e-mail' time period (say 5
minutes)
>is less than your MAX's idle timeout value (7 minutes), each 'check for
e-mail'
>essentially resets the MAX's idle timeout value never allowing it to
expire, thus
>keeping the connection up. Have your customer change the 'check for
e-mail' time
>period to a value greater than your 7 minute idle timer value, or have the
>customer diable the automatic 'check for e-mail' feature altogether.
Have you got RIP enabled over the customers link? This may be enough to
keep the
link from timing out.
Magnus Nylander
Support
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