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Re: (ASCEND) Any ideas on this? PPP Timeouts not working.
Leland E. Vandervort wrote:
> We've had a few customers complaining that they're not being cleared from the
> ascend max 4xxx's when they disconnect... as a result, we now have one
> disgruntled customer (at least) who is peaved that he has to pay for 14 hours
> phone call because the idle timeout does not seem to be working...
> I have idle timeout set to 7 minutes, but it's not activating...
>
Most likely, your customer is running an e-mail client which is checking for
e-mail on a periodic basis. If the 'check for e-mail' time period (say 5 minutes)
is less than your MAX's idle timeout value (7 minutes), each 'check for e-mail'
essentially resets the MAX's idle timeout value never allowing it to expire, thus
keeping the connection up. Have your customer change the 'check for e-mail' time
period to a value greater than your 7 minute idle timer value, or have the
customer diable the automatic 'check for e-mail' feature altogether.
I hope this helps.
Kim W. Premuda
FastWave Internet Services
San Diego, CA
kim@fastwave.net
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