(ASCEND) Any ideas on this? PPP Timeouts not working.

["Leland E. Vandervort" <lelandv@innotts.co.uk>]

We've had a few customers complaining that they're not being cleared from the
ascend max 4xxx's when they disconnect... as a result, we now have one
disgruntled customer (at least) who is peaved that he has to pay for 14 hours
phone call because the idle timeout does not seem to be working... 
I have idle timeout set to 7 minutes, but it's not activating...



----------  Forwarded Message  ----------
Subject: Re: Quote for a complete service.
Date: Wed, 08 Apr 1998 14:30:21 +0100
From: Cindy Copsey <cindyc@innotts.net>
To: Leland <lelandv@innotts.net>

FYI - and can we fix this?

>X-Sender: robmel@wrcmail
>Date: Wed, 08 Apr 1998 13:59:09 +0100
>To: Cindy Copsey <cindyc@innotts.net>
>Subject: Re: Quote for a complete service.
>
>At 12:42 08/04/98 +0100, you wrote:

>>Meanwhile... over 14 hours on-line last night?
>>Are you back into the IRC stuff again??
>
>Nope, that's your new Ascend stopping my PPP from timing out properly.
>Grrrr. Now I've got 14 hours extra phone bill to pay.
>
>Regards
>
>Rob.
>

*grumble*

--
             Leland E. Vandervort
    lelandv@innotts.co.uk / leland@innotts.com
               Network Engineer

         the internet in nottingham, ltd.
Your Internet Service Provider for the East Midlands
    Dialup, Routed/Dedicated ISDN, Leased Line
           http://www.innotts.co.uk/
             [+44] (0)115 956-2288
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