Re: (ASCEND) Shitty tech support at Ascend.

[Andy Walden <andy@enigma.mtco.com>]

Which product are you trying to get help for? It makes all the
difference sometimes...



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Andy Walden                        Work Email: andy@mtco.com.
Network Administrator, 		   Pers Email: andy@netimagination.com.
MTCO Communications		   Phone: (800) 859-6826
  " Reality is just Chaos with better lighting. "



On Mon, 12 Apr 1999 cepler@bnsi.net wrote:

> Has anyone noticed how horrid the tech support is at Ascend lately (Well,
> last I called was when they were JUST getting those contract service option
> things out).  I've been sitting here on hold with an open ticket # waiting
> for a technician for *looks at watch* coming up on 3 hours now.  It's a good
> thing that this is a 1-800 number.  I think the one technician staffing the
> non 1-900 number is out today or something.  Absurd.  And yesterday I was on
> hold for over an hour (trying to talk to someone about this same ticket),
> I'm sitting there on hold and someone CALLS me.  He then tells me that I was
> sent to the wrong 'group' and that he couldn't help with my questions and
> I'd either have to wait in yet ANOTHER queue or wait for a call back. (HAH,
> wait for a call...)  *Disgruntled ascend user*
> 
> Ascend, take some notes from Cisco.
> 
> -----------------------------------------------------------------------------
> Chris A. Epler - K4UNX - Broadband Network Services, Inc. - (804) 817-7300
> Linux - Operating System for a GNU Generation - http://www.linux.org
> 99 SL2m MRd AC SP CC ABS TC AU+++ F PW PL KE T2N SR L NG ODO: 5192 miles
> 
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