(ASCEND) Shitty tech support at Ascend.

[cepler@bnsi.net]

Has anyone noticed how horrid the tech support is at Ascend lately (Well,
last I called was when they were JUST getting those contract service option
things out).  I've been sitting here on hold with an open ticket # waiting
for a technician for *looks at watch* coming up on 3 hours now.  It's a good
thing that this is a 1-800 number.  I think the one technician staffing the
non 1-900 number is out today or something.  Absurd.  And yesterday I was on
hold for over an hour (trying to talk to someone about this same ticket),
I'm sitting there on hold and someone CALLS me.  He then tells me that I was
sent to the wrong 'group' and that he couldn't help with my questions and
I'd either have to wait in yet ANOTHER queue or wait for a call back. (HAH,
wait for a call...)  *Disgruntled ascend user*

Ascend, take some notes from Cisco.

-----------------------------------------------------------------------------
Chris A. Epler - K4UNX - Broadband Network Services, Inc. - (804) 817-7300
Linux - Operating System for a GNU Generation - http://www.linux.org
99 SL2m MRd AC SP CC ABS TC AU+++ F PW PL KE T2N SR L NG ODO: 5192 miles

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