Ascend Archive
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Re: (ASCEND) Disconnect-Cause 185
Our 56Kfelx customers were randomly getting disconnected under 5.0Ap16,
however, the time involved varied from 5-10 minutes, minimum, to 25-30
mintutes, maximum. Ascend Technical Support told us to upgrade to
5.0Ap20 to correct this problem, which we did. The upgrade has only been
running two days, so it's too early to tell if that fixed things...but,
we haven't heard any customer complaints either.
Since the upgrade, however, we have been getting yellow and red alarms
on our T1/PRI with occassional 1s (keep alive) which we NEVER got
before. PacBell has tested our T1/PRI line twice in the last two days
and cannot find anything. We cannot say for certain the Ap20 is the
culprit, but it does appear coincidental that the T1/PRI problems
started showing up 4 hours after installing the software upgrade.
Kim W. Premuda
FastWave Internet Services
San Diego, CA
Greg Wanner wrote:
>
> I have a customer that is being disconnected within 2-5 minutes after
> connecting. After checking the logs, the disconnect-cause is almost always
> 185, occasionally 45. I am running a MAX 4004 code Ap16. Is this issue
> related to the update of Ap20? Any suggestions would most appreciated.
> Thanks.
>
> Greg@ewol.com
>
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