Re: (ASCEND) CASE NUMBER 3044442

["Dave Berzins" <berzins@nucleus.com>]

I have two tickets (3043236 and 3043241), that I've had outstanding since
April 27/00.  But I don't really care as I have a PM4 they are not seeing
again until someone gets back to me.  I'll keep it forever for all I care.
The service at Lucent sucks so bad it's unbelievable.

Dave Berzins...

----- Original Message -----
From: "Del Hines" <del@cyberback.com>
To: <support@Ascend.COM>; <support@lucent.com>; <ascend-users@bungi.com>
Sent: Wednesday, May 31, 2000 8:25 AM
Subject: (ASCEND) CASE NUMBER 3044442


> THIS CASE IS NEARLY 30 DAYS OLD!
>
> I NEED A SOLUTION PLEASE!
>
> I SPENT $16,000 ON THIS PIECE OF EQUIPMENT THAT I CANT USE FOR WHAT IT IS
> INTENDED FOR AND I'M NOT GETTING SUPPORT!  I GET THE FEELING YOU'RE
PUTTING
> ME OFF UNTIL THE WARRANTY EXPIRES!  WHAT GOOD IS ADVANCE REPLACEMENT
> WARRANTY IF YOU CAN'T EVEN GET AN RMA WHILE THE EQUIPMENT IS DOWN?
>
> Thanks,
> Del Hines
>
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