Re: (ASCEND) COMPLETE BULLSHIT

[Steve Hovey <shovey@buffnet.net>]

Its horrid horrid horrid - but the support for the 3com total control
units is even worse - which is why we switched to ascend - if someone
comes out with a comparable, and actually answers their phones - we will
switch again

On Tue, 12 Oct 1999, Steve Rothanburg wrote:

> Well, we just got 19 6000s a couple of months back. About half way through the
> round of upgrades (we got them to replace 1600s), we had one smoke around 2 days
> after it was installed and its replacement stops passing ethernet traffic after
> 24 hours (so now they are back to a 1600). And now we have another one that
> responds to arp requests with all 0s. It works fine on the bench but refuses to
> work on-site. So out of the 11 routers we've installed 3 don't work. One of the
> other techs here has a pile of open tickets with Lucent right now (fun stuff
> like link compression causing connections to stop passing traffic until the
> router has been rebooted and for some reason we can't assign 2 ip addresses to
> the shelf controller ethernet port on a couple of our TNTs.) Of course, most of
> these things seem to work correctly on the bench, but as soon as we put them
> into a real network they go nuts. Any body else had problems with dial in users
> getting a "connection refused" message when using the menu mode for the terminal
> server?
> 
> Oh, and we are actually PAYING for a support contract. I'd hate to see what
> their free support looks like...
> 
> ++ Ascend Users Mailing List ++
> To unsubscribe:	send unsubscribe to ascend-users-request@bungi.com
> To get FAQ'd:	<http://www.nealis.net/ascend/faq>
> 

++ Ascend Users Mailing List ++
To unsubscribe:	send unsubscribe to ascend-users-request@bungi.com
To get FAQ'd:	<http://www.nealis.net/ascend/faq>