Re: (ASCEND) Ticket #802135 - Disconnect Problems on 4048 with 7.0.1

[Troy Settle <rewt@i-Plus.net>]

On Tue, 5 Jan 1999, Steven T. Pierce wrote:

> How can I absolutely, positively guarantee that every setting in the Max
> does not cause idle disconnects ( under ether ... answer...  mod
> config... etc...)  I need explicit directions as I have double and
> triple checked that I have Idle off or set to 0 (zero) every where I can
> find it.

Ethernet -> Answer -> Use Answer as Default=Yes

Ethernet -> Answer -> Session options -> Idle=1800 (30 minutes)

> 
> The disconnects codes being reported are :
> 
> 11   -  DCD detected, but went inactive    (what does this mean ?????)

Means that the modem on the max stopped hearing the other end and gave up
the connection.
 
> 45  -   PPP LCP got terminate request from far end   (what does this
> mean ?????)

Means that the remote peer (the Customer's machine) requested a PPP
termination.

> 100 -   Session timeout  (what does this mean, does it indicate that the
> Max is discontenting the user, or could it mean other things ?)

Idle timeout.  If you're set to 120 seconds (default), thent he Max will
terminate the session after 2 minutes of seeing no traffic.

> 185  -  Remote End hung up - signal lost form far end  (what does this
> mean ????  what would be an example that could cause this ?)

Just what it says... the other side hung up.  Could be many causes, but is
generally an OK disconnect cause.

> I need specifics and examples to provide to my customers with the
> complaints as it is starting to cause me to lose business...

Them's the fortunes of war.

> Anyone on the list have any ideas ? suggestions ? help ?

Best advice is to keep track of what radius logging tells you, and what
the customer's machine tells you.  From that information, you will be able
to troubleshoot problems extreamly fast.  We constantly get users who are
amazed at how quickly we're able to get them up and running.  We even
have users sign up with us because their old ISP sucked so bad (they have
the same equipment as us :).
 

--
  Troy Settle <st@i-Plus.net>
  Network Administrator, iPlus Internet Services
  http://www.i-Plus.net

++ Ascend Users Mailing List ++
To unsubscribe:	send unsubscribe to ascend-users-request@bungi.com
To get FAQ'd:	<http://www.nealis.net/ascend/faq>