tech support - was (ASCEND) Why TNT?

To: "ascend-users" <ascend-users@max.bungi.com>
Subject: tech support - was (ASCEND) Why TNT?
From: "Leon McCalla" <ascend@caribbeanlink.com>
Date: Sat, 17 Jan 1998 23:28:28 -0500
Sender: owner-ascend-users@max.bungi.com

support for me has been great. it  was so good i felt it was worth the money
and i bought 3 support contracts.
I don't mind being called back 4 hours later for non-critical issues because
i knew that i could hold for an engineer in a real emergency. now that i
have a contract, every call is treated as an emergency so i send e-mail when
i have a simple question or call if it is important.

Leon McCalla
leon@caribbeanlink.com
-----Original Message-----

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