Re: (ASCEND) DOA Equipment, and end of Quarter?

[Richard Silver <rsilver@deltacom.net>]

We had the same experience - One bad CSMX card, and a call got it replaced -
with a series I 56K modem card. I still have yet to see the right card...



--
+--------------------------------------------+
| Richard Silver                             |
| Senior Network Administrator               |
| ITC^DeltaCom Internet & Data Group         |
| Auburn AL                                  |
| 800-239-3000 x 3506                        |
|--------------------------------------------|
| A lack of planning on your part does not   |
| constitute an emergency on my part.        |
+--------------------------------------------+





"William R. Charnock" wrote:

> I had the same thing happen to me -- but it was only one bad modem card.
> I RMA'ed it and had a replacement the next day.  Luckily, I was
> configuring the equipment at my office (not on site).
>
> --
> William Charnock
> CTO, FastLane Internet Services
> (817)-429-5263
> netadmin@fastlane.net
>
> On Fri, 16 Apr 1999, Jason Nealis wrote:
>
> > Fellow Users :)
> >
> > You know ,I have had my issues with Ascend in the past, but lately things
> > are getting out of control, just recently I took a pretty large shipment of
> > boxes and within this shipment I have had SEVERAL of the CSM3 modem cards
> > arrive DOA. This happens extremely too often and it's a severe hassle to
> > deal with. I just find it interesting that this has happened yet again
> > around then end of a sales quarter.
> >
> > It appears to me that at the end of Sales quarters where they can not book
> > these sales if they don't ship they ship anything and everything possible
> > out the door with little to no quality assurance testing. Here's a word to
> > the wise ,  don't order around the end of a quarter where they are in a mad
> > dash to get equipment out the door. Wait...
> >
> > Jason Nealis
> > Director of Internet Operations
> > RCN
> >
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> > To get FAQ'd: <http://www.nealis.net/ascend/faq>
> >
>
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