Re: (ASCEND) DOA Equipment, and end of Quarter?

["William R. Charnock" <charnock@fastlane.net>]

I had the same thing happen to me -- but it was only one bad modem card.
I RMA'ed it and had a replacement the next day.  Luckily, I was
configuring the equipment at my office (not on site).

--
William Charnock
CTO, FastLane Internet Services
(817)-429-5263
netadmin@fastlane.net

On Fri, 16 Apr 1999, Jason Nealis wrote:

> Fellow Users :)
> 
> You know ,I have had my issues with Ascend in the past, but lately things
> are getting out of control, just recently I took a pretty large shipment of
> boxes and within this shipment I have had SEVERAL of the CSM3 modem cards
> arrive DOA. This happens extremely too often and it's a severe hassle to
> deal with. I just find it interesting that this has happened yet again
> around then end of a sales quarter.
> 
> It appears to me that at the end of Sales quarters where they can not book
> these sales if they don't ship they ship anything and everything possible
> out the door with little to no quality assurance testing. Here's a word to
> the wise ,  don't order around the end of a quarter where they are in a mad
> dash to get equipment out the door. Wait...
> 
> Jason Nealis
> Director of Internet Operations
> RCN
> 
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