Re: (ASCEND) Dead Air?

[Mitchell Arnone <mitchell.arnone@occ.treas.gov>]

We get this occasionally and we do not have an answer either.  Sometimes it 
appears to be related to the remote (PC side) where the modem drivers 
become corrupt or just installed wrong and sometimes it appears to be 
related to bad phone lines.  When the modem negotiates and negotiates and 
negotiates... each time stepping down to a slower speed and finally just 
giving up the ghost with this message.

Mitch
mitchell.arnone@occ.treas.gov
-------------
Original Text
From: "Susie Ward" <sward@voltage.net>, on 4/8/99 11:27 PM:
To: SMTP@DC2@OCC[<ascend-users@bungi.com>]

At 09:01 PM 4/8/99 -0400, Jason Nealis wrote:
>Anyone out there ever experience users complaining of dead air? Basically
>you call the pop site and something picks up the phone and that about as
>far as you get?

No, but I have been getting an unusually large number of customers
complaining about a "Computer you are dialing is not answering" message
(even though it is actually answering).  Haven't tracked it down to
anything specific yet, but rebooting the Max seemed to help a little at
least.  Anyone else ever see this?

Susie
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