Ascend Archive
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Re: (ASCEND) In Defense Of Ascend...

On Sat, 21 Mar 1998, Matt Holdrege wrote:

> Date: Sat, 21 Mar 1998 07:35:17 -0800
> From: Matt Holdrege <matt@ascend.com>
> To: Damien Miller <dmiller@vitnet.com.sg>
> Cc: Brett Hawn <blh@staff.texas.net>, ascend-users@bungi.com
> Subject: Re: (ASCEND) In Defense Of Ascend...
> 
> It's not just compiling. One of the key features of our commercial products
> is that they are supported! To support 18 flavors of unix we would have to
> train each tech support person on the various differences in such unixes.
> With OS's like Linux which are generally highly customized, it would be a
> royal pain to try and debug someone elses system.
> 
	Granted it's not just compiling... mostly it is just knowing the
proper defines that need to be set for each OS and know which header
include files that OS has and what you need to provide for in the absense
of such file... Customization aside... A Linux machine used for _business_ 
use is going to be a far cry from a "highly customized" personal computer
running Linux... Yes I know that for fact... I run Linux at work and home
for over the past 5 years... My machine at home at times has run very BETA
and unstable code which required it to be very customized but a machine
that is used in a business environment cannot be treated as such... It has
to be treated as mission critical and not a _test_ machine... I would test
on my personal machine before I ever installed anything on the company
servers to be sure it was stable and would provide the service I
required... Ascend's radiusd from the ftp site did that when tested on the
Intel computer at home... but when I attempted to run it on a stock RedHat
5.0 and 4.2 system on Alpha it bombed miserably and all TAC could tell me
was we don't support it and either get a new OS or another machine... both
costly alternatives...

	Sincerely,
	Jeremy T. Bouse
	System Administrator
	SouthNet TeleComm Services, Inc.
	800-787-3221
	770-437-1167
	770-501-3615 (pager)

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