Ascend Archive
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(ASCEND) Pipeline "support"
Is anyone else utterly APPALLED at the "SUPPORT" for Pipeline products? We
have been having a problem getting a Pipeline 50 to sync up with the switch
of a CLEC here in Charlottesville (I honestly don't have much faith in their
abilities at this point, but this is another story...) and thought it might
be good to get the switch guys talking with the vendor tech guys...
So I decided to give it a shot...called the 800 # and followed the menus for
installation assistance. I was told that the turnaround was >>>2<<< (TWO)
DAYS....not 2 hrs, not 24 hrs...but 48 hrs...this is utterly USELESS. I was
given the option to call a 1-900 number. We are currently a reseller of
Pipelines but I honestly don't think I will be recommending them to any
people who might need ANY kind of tech support. This level of "service" is
unacceptable and reeks of Microsoft. I'm utterly disgusted at this point.
------------------------------------------------------------------------
Chris A. Epler - KC6ZOL - ESInet System Admin - (804) 974-7308
Do not send Unsolicited Commercial E-Mail (UCE), legal action may be taken.
PGP KeyID: 1024/6BBCAFE5 1997/04/14 Chris A. Epler <cepler@esinet.net>
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