Ascend Archive
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Re: (ASCEND) Bugfixes -- how long does it take?
>Has anyone actually had a good experience with Ascend support? If so, =
>what are the magic incantations to get things moving? How many small =
>mammals must I sacrifice?
Sorry to hear about your problems with Ascend support. My experience has
been very postitive. The only problem that has been left unresolved (and
I told them it more a question of curiosity than anything else) is:
traceroute through my P75 from the internet (ISDN) side returns ***
(the other way it works just fine). I'm not using NAT. Again I told
them it was of very low priority (to me). I'd like to know how to
reject traceroutes on the P50 at the ISP. I could never figure out how
to write the filter so it would work? Maybe that's another bug???
I assumed it was just me being dumb. It's a low priority thing to
get working.
I'd guess I had 5 or 6 questions when I was first bringing up the
connection that they answered very quickly. One took at least two
callbacks by the Ascend techs but, they came through.
That was 6 months ago.
Good luck,
Paul
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