Ascend Archive
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Re: (ASCEND) Connection problems with K56 cards
I second this. It is getting really out of control.
Bennie
>
>We are getting numerous complaints of connection problems from various
>users since we installed our K56 cards.
>
>We are running 5.0Ap16 (tik.m40) on 7 maxes.
>
>Here are some of the affected modems.
>
>This is beginning to become a major issue, as we are seeing customers
>LEAVE US for the non-K56 competition.
>
>Quote from my support manager:
>
>I personally have received ten complaints about people not able to connect
>to us or get dropped very often, almost immediately, since the upgrade. A
>lot of them can't call the 777-6600 number locally.
>
>No two people have called in with the same modem:
>
>Modem Speed Username
>--------------------------------
>Supra Fax 33.6 halibut
>Global Village 33.6 send
>Maxtech 33.6 cscarim
>Mwave IBM 33.6 roche
>Hival 33.6 swestman
>Fujitsu laptop 33.6 duroboat
>Zoom 2805 33.6 gandk
>USR Sportster 33.6 hrsvcs
>Supra 28.8 builder
>Prometheus 14.4 ???
>
>--------------------END QUOTE--------------------------------------------
>
>As you will NOTE, these people had no problem before the upgrade, and have
>a severe problem now.
>
>What is ascend doing to address this problem?
>
>Cordially,
>-----------------------------------------------------------------------------
>Joe Portman - Alternate Access Inc. Affordable, Reliable Internet
>baron@aa.net Seattle: (206) 777-7777 Everett: (206) 249-4949
> Tacoma: (206) 927-6010 Federal Way: (206) 838-8457
> Bellevue: (206) 455-8414 ISDN: (206) 448-7565
> Enumclaw: (206) 862-9423 Black Diamond : (206) 288-8809
> For free trial account: set modem to 8-n-1, login as "new"
> For questions or support, call our voice line (206) 728-9585.
>-----------------------------------------------------------------------------
>
>
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**************************************
Bennie Warren /\
LemooreNet / /
320 West D Street / /
Lemoore, CA 93245 / / /\ /\
Phone: 209.924.5909 / /_ _ / \ / /
Fax 209.924.9578 \ _ _ / /\ \/ /
bennie@lemoorenet.com / / \ /
http://www.lemoorenet.com /_/ \/
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