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(ASCEND) Nailed Modem Users - No No
Okay, onto another topic besides K56Flex. :)
Anyhow, I'm sure there are lots of ISPs and dial-up modem pool owners
on this list, so I've got a rather common question that I'm looking for
an answer to.
How do people approach customers who nail up modems 24x7?
I've currently got over 1000 Max ports, and around 10% of those are
what I would consider nailed connections. The customer has a program that
just keeps them logged into the service all the time, no matter what we
do.
Now I offer up suggestions of what we're looking into, tell me what you
think.
We're writing an SNMP tool, a la aview, that we're going to monitor all
of the sessions on all of our Maxes. When a session has been logged into
the service for say...XXX hours (maybe 12), then we're going to tag that
account in a little database with a record of the in/out octets. If after
X cycles of checking this account, they haven't done a certain amount of
traffic, we kick them off, and record the fact we kicked them off. If
after X times of being kicked off they're still doing it, the program
will send the customer a message about it. After X messages, we disable
the account.
How are other people handling this situation. Do you see the same ratio
of modems always active (10%)?
Just curious.
--
Robert A. Pickering Jr. Internet Services Manager
Cincinnati Bell Telephone rob@fuse.net
A Rough Whimper of Insanity (Information Superhighway)
PGP key ID: 75CAFF7D 1995/05/09
PGP Fingerprint: B1 63 0C 09 D8 2E 5D 69 BB 61 A2 92 22 37 63 C3
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