Ascend Archive
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Re: (ASCEND) Nailed Modem Users - No No
On Fri, 1 Aug 1997, Robert A. Pickering Jr. wrote:
>
> Okay, onto another topic besides K56Flex. :)
>
> Anyhow, I'm sure there are lots of ISPs and dial-up modem pool owners
> on this list, so I've got a rather common question that I'm looking for
> an answer to.
>
> How do people approach customers who nail up modems 24x7?
We have extra PRI's just for dedicated customers. Note that I said
dedicated, we don't offer unlimited hours just for the reason of the
customer that want to nail up a line on a standard account. Sounds
like your problem is that your customers are taking advantage of
what you promised? Unlimited hours?
>
> I've currently got over 1000 Max ports, and around 10% of those are
> what I would consider nailed connections. The customer has a program that
> just keeps them logged into the service all the time, no matter what we
> do.
>
> Now I offer up suggestions of what we're looking into, tell me what you
> think.
>
> We're writing an SNMP tool, a la aview, that we're going to monitor all
> of the sessions on all of our Maxes. When a session has been logged into
> the service for say...XXX hours (maybe 12), then we're going to tag that
> account in a little database with a record of the in/out octets. If after
> X cycles of checking this account, they haven't done a certain amount of
> traffic, we kick them off, and record the fact we kicked them off. If
> after X times of being kicked off they're still doing it, the program
> will send the customer a message about it. After X messages, we disable
> the account.
>
> How are other people handling this situation. Do you see the same ratio
> of modems always active (10%)?
>
> Just curious.
>
> --
> Robert A. Pickering Jr. Internet Services Manager
> Cincinnati Bell Telephone rob@fuse.net
>
> A Rough Whimper of Insanity (Information Superhighway)
>
> PGP key ID: 75CAFF7D 1995/05/09
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