On Mon, Jul 6, 2009 at 3:26 PM, Matt Hallacy<poptix at poptix.net> wrote: >> No matter the reason, poor customer service is poor customer service. >> It's not that hard to figure out. (Dwell on it.) > > Sorry, I don't consider it poor customer service when the auto parts > store clerk can't tell me how to replace a part on my car. I also don't > consider it poor customer service when the clerk at Wal-Mart doesn't > know what kind of drywall anchors would be best for my wall. > > If you need parts, go to a parts store. If you need professional > assistance, go somewhere that specializes in it. GNS is a parts store. And if you want to extend that a bit further, I DO consider it poor customer service when the store clerk at the parts store tries to sell me a part that's clearly way more expensive than what I need, and then badgers me to buy a replacement plan or extended warranty. I've had those problems repeatedly at Microcenter. (never at GNS) Their salesmen are worse than most used car salesmen I've dealt with. I can't understand why anyone would recommend sending someone who doesn't know computers to Microcenter. I do shop there, but I know what I'm looking for, and I know how to say, "No, I don't need or want that. Please help me to purchase exactly what I'm looking for, and nothing else, or I will not buy anything from you." (all too often, the item I'm looking for is locked in a display case, or in the back room, and slight variations on that theme work very well) - Justin