-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Monday 24 September 2001 05:30 pm, Brian wrote: > On Mon, 24 Sep 2001, Dave Sherman wrote: > > I experienced the same symptoms when my 678 got fried by a bad CBOS > > upgrade. Qwest sent me a new one, free, since it was their tech who > > walked me through the process of completely hosing up my DSL router > > :-) > > Wow... that's amazing that they actually helped you. Did you have to > call them 300 times and start ranting about the PUC or were they pretty > good up front? Still, I find it amazing that they actually sent you a > modem. Well, I simply and calmly explained that I didn't think I should have to pay for a replacement, since he (the tech) was the one who made the mistake. The tech agreed (sort of -- he did not admit any mistake, but seemed to think that the modem was actually faulty, because he thought it shouldn't have gotten fried the way it did -- I wasn't convinced, but I saw no reason to argue), and told me what to tell the CSR when I called for a replacement. It was a bit of a fib, because he said to tell the CSR I had received a faulty modem, and apparently he put the same diagnosis in his technote, because I got no trouble at all when I called for a replacement. Dave - -- "Nihil tam munitum quod non expugnari pecunia possit." (No fortification is such that it cannot be subdued with money.) - - Marcus Tullius Cicero, 106-43 B.C. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.0.6 (GNU/Linux) Comment: For info see http://www.gnupg.org iD8DBQE7sH5dA68l26XsZUYRAqJzAJ0UG8m/Dr42DG2Wunp0Uh1nxc6IXQCeK2Ai tDVLpXqe/K7iTwWKzRUoAOI= =jV5K -----END PGP SIGNATURE-----