>>>>> "Brian" == Brian <lxy at cloudnet.com> writes: Brian> Wow... that's amazing that they actually helped you. Did Brian> you have to call them 300 times and start ranting about the Brian> PUC or were they pretty good up front? Still, I find it Brian> amazing that they actually sent you a modem. Brian> -Brian I'm also quite surprised, when I wanted to do something as simple as cancel my dsl service, it took a total of 29 days to get any response whatsoever. The first five I attempted to reach support via support phone numbers. After being hung up and transferred in an endless loop I decided to simply email support. Twenty-four days later I received a brief apology for 'the delayed reply', and notice that my dsl would be cancelled in two weeks time. All total, it took 43 days to get what I wanted. I now have att broadband, and I couldn't be happier, they initially recorded my mac address incorrectly, but I was able to reach someone within 5 minutes, and the problem was immediately fixed. I lost track of what the initial point of this email was, so I'll shut up now. -- ============================================== timothy lupfer http://www.assimilated.org tl at assimilated.org tlupfe01 at euclid.hamline.edu ============================================== The human race has one really effective weapon, and that is laughter. -- Mark Twain