Re: [TCLUG:15025] ilec/clec wars

[Nate Carlson <natecars@real-time.com>]

On Wed, 22 Mar 2000, Adam Maloney wrote:
> I've been pretty impressed with McLeod.  We started with Ovation, and
> they were assimilated into the McLeod collective.  But I think they're
> great.  I called one afternoon about a BRI that never got turned up. 
> The next morning I came into work and there was a McLeod tech waiting at
> my door for me.  I've NEVER seen US-West dispatch someone without making
> me jump through a week or so of hoops.

When we were having trouble with one of our PRI's, it took McLeod FOREVER
to even assign us a trouble ticket.. at least with USWorst, you can get a
TT from the tech, even if they won't actually do anything..  :)


> In actuality, it's not that McLeod is so great, just that everyone is so
> used to crumby service from the RBOCs, most people don't know that
> telephone companies can have good customer service.  We've grown
> accustomed to long hold times, poor service, and outages.  So anyone
> that's only 1/2 as bad looks really good.  Hence my opinions on McLeod.
> 
> Not to mention my telephone services are 25-50% cheaper, and we have
> less problems with our McLeod T's then we do with the US-West ones.
> 
> My feeling is, I'd buy service from McLeod even if it wasn't cheaper
> than US-West, just to give UF-Worst less business.
> 
> As I was driving to work this morning KQ mentioned the fiber cut.  I
> hadn't read the article, but I told Joe that I would bet that while
> McLeod did cut the fiber, US-West probably improperly marked the ground
> where the lines were.  Sure enough, the article confirms it.  US-West
> didn't correctly stripe the ground where the cables were laying, so
> McLeod started tearing through it.
> 
> US-West is now going to spin it and say this never would've happened if
> the FCC hadn't allowed competition for local telco services.
> 
> ISP's have nightmares about backhoes.
That's for sure...

-- 
Nate Carlson <natecars@real-time.com>   | Phone : (612)943-8700
http://www.real-time.com                | Fax   : (612)943-8500