Re: (ASCEND) Support?

["Daniel J. Vance" <techlists@rvi.net>]

This is very very true.  I got good help when I called my VAR...They got
through to Ascend for me.
I hope people with stock in Lucent are reading this.

-Daniel
----- Original Message -----
From: Jim Logan <jim@top.net>
To: <ascend-users@bungi.com>
Sent: Wednesday, May 03, 2000 4:20 PM
Subject: (ASCEND) Support?


> Does anyone else notice that Ascend support is going to *!)!) in a hand
> basket?  Even their Pay $3/min service is 3 hour hold time, and requests
> for upgrades for qualifing units for Secure Connect firewall, etc that
used
> to take 2-3 days, now take (if you ever get a reply off the web site
> submission) weeks for the Hash code?
>
> Just wondering if everyone else was having such a hard time getting
support?
>
> How about contract customers - you having better luck?
>
> Does Ascend/Loosent monitor this list at all?
>
>
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>

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