(ASCEND) ppp negotiation problems w/7.0.22 on MaxTNT

["Nik Donovan" <nik@neumedia.net>]

I have a MaxTNT on evaluation running 7.0.22 and will freely admit that I am
still getting a hang of the TAOS architecture for the purposes of
administration, debugging, etc.  Since this is an evaluation unit, I have
only non-priority tac access and a sales SE who is unavailable 3/4 of the
time.  Anyway... to the problem at hand:

This unit is replacing a cisco 5300 to support primarily win98 dial up users
with the usual assortment of hopelessly inferior modems.  Since it was
installed about %10 of the people dialing into the unit are getting
disconnected during ppp negotiation others seem to get assigned a duplicate
ip address and cause a lan security error and are then ejected.  I am
attempting to look into the the cause codes at what numbers are turning up
more frequently but I also thought this might be related to the current code
release since I have seen several complaints about 7.0.22 code.  I assumed
this is the latest though why 7.0.4 came before 7.0.22 I am not entirely
certain.  Again, I am new to this product line.  This is related to the TNT
however as when I plug the cisco back in call volumes go right back up.  Any
help in what I can do to trouble shoot the problem, including useful debug
commands and such would be extremely helpful.  I have already lost 35
customers since I was asked to switch our ras servers from Cisco and
Livingston over to ascend.  TIA.

Nik Donovan
System and Network Administrator,
NeuMedia Inc.
"West Virgnia's Leading Source for Internet access"
"Technology is great. . .  when it works!"
(304) 472-8500 for Support and Billing
(304) 472-8554 Fax Number
(304) 472-6248 Web page support
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