Re: (ASCEND) COMPLETE BULLSHIT

[Joe Shaw <jshaw@insync.net>]

On Tue, 12 Oct 1999, matt sommer wrote:

> it's a software bug--happens to 4048's too.

Lord, I wonder how many time's that phrase has been utterred in regards to
an Ascend product.

> they told me it was fixed in 7.0.something so i upgraded--then it did it
> again two weeks later.  this only happened to the first one in the
> group--it gets the heaviest load.  then they emailed me 7.0.21e4--never
> happened again.  you would think the patch would be in 7.0.22.

7.0.21e4 was probably made after the 7.0.22 went into whatever testing
they do.  I used to get engineering releases with features that didn't
make it into the normal code until major revision updates.

> i also asked if boxes running 7.x are compatible with ones on 6.x (like
> for stacking) but the guy implied he is only allowed to answer one
> question per call--lucent cracking the whip.  emailed the question but
> never got an answer.  grrrr...

So support has actually gotten worse?  It used to be hard enough to get to
talk to someone to ask a serious question, but now they only let you ask
one question per call?  It's not like any decent call tracking software
won't let you make tickets on the fly, or at least add comments to
existing ones.

I'm at a new company now (I've been on this list for years now), and as
yet we don't have any new Ascend/Lucent equipment, though we were looking
at maybe purchasing a 6000.  Now I don't think that will be the case.

--
Joseph W. Shaw - jshaw@insync.net
Free UNIX advocate - "I hack, therefore I am."

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