Re: (ASCEND) Ticket #802135 - Disconnect Problems on 4048 with 7.0.1

[Matt Holdrege <matt@ascend.com>]

At 10:45 AM 1/5/99 -0600, Steven T. Pierce wrote:
>I have had several users complaining of disconnects as of recent.
>
>We are running Ascend Max 4048 with software 7.0.1 (no OSPF or RIP)
>
>We have 2 locations with 144 ports (3 boxes) fed by Channelized T1s
>
>We also have 2 locations with 46 / 92 ports fed by PRI.
>
>Problems affect both locations and they are in different bell
>territories (Ameritech PRI and Bellsouth CT1 and PRI)
>
>How can I absolutely, positively guarantee that every setting in the Max
>
>does not cause idle disconnects ( under ether ... answer...  mod
>config... etc...)  I need explicit directions as I have double and
>triple checked that I have Idle off or set to 0 (zero) every where I can
>
>find it.

You should walk through your config with support to check everything. But
make sure you do both the answer profile and the users's profile.

>The disconnects codes being reported are :
>
>11   -  DCD detected, but went inactive    (what does this mean ?????)

Usually remote modem problem or user turned their modem/PC off.

>45  -   PPP LCP got terminate request from far end   (what does this
>mean ?????)

The remote user's PPP client requested a disconnect. 

>100 -   Session timeout  (what does this mean, does it indicate that the
>
>Max is discontenting the user, or could it mean other things ?)

I think this is an idle timer, but I'm not sure.

>185  -  Remote End hung up - signal lost form far end  (what does this
>mean ????  what would be an example that could cause this ?)

This can mean a lot of things, but usually it means the remote user hung up
the line before logging off.

Matt Holdrege		http://www.ascend.com	matt@ascend.com
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