Ascend Archive
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Re: (ASCEND) Quiescenting PRIs


 I couldn't agree more, Hell, Since October I've been kicking 
users off by rebooting the box to recover IP addresses or to
fix some-other problem which has since been fixed by ascend
engineering. 

 The Quality of Service that I'm offering to my customers now
through TNT's is not very good, I can always see those customers 
that have been ftping something over 20 megs, and they are just about
done when BAMM! Here comes the reboot :(
 
In regards to quiescing the PRI's I don't have any TNT's served off
of DMS switches, They are all of 5-E's and it does seem to work 
the issue is you have an Ascend Engineer on site, If he confirms
the problem, It's my opinion that it should be directly escalated
to through TAC to engineering. Ascend has to learn to trust the 
judgment of their SE's in the field. At least getting the word into
Ascend engineering is now possible, hell a year ago I was never even
possible to learn the names of the engineering crew. 

Jason Nealis
Director Internet Operations
Network Access
Erols Internet


On Mon, 26 Jan 1998, Shawn Lewis wrote:

> Jason:
> 
> I concur 100%, Stuart has added the "value" that helped
> XCOM when making its decision.  As a carrier, it was important
> to be able to address issues, and get them resolved in a
> timely and "efficient" fashion.  Stuart adds that stability
> to the engineering effort at Ascend.
> 
> My frustration rose when one of my Sr people questioned
> the actual "working" of the quiesce, and I see a response
> that "hey it works" from Ascend, when in fact it DOES NOT.
> 
> Now with the latest rev of code, we need to as well reboot
> the TNT's VERY frequently.  So - instead of gracefully allowing
> the users to exit the box, we must REBOOT the box, killing all
> the open connections. That is no way to run a service company.
> 
> Shawn Lewis
> slewis@xcom.net
> 
> 
> On Mon, 26 Jan 1998, Jason Nealis wrote:
> 
> > 
> >  Well, I can see where shawn's frustration is coming from, Myself, I've
> > been down the same road as shawn with battling in getting these boxes
> > stable, Hell, I'm still having Wan Pool leakage problems that I first
> > reported back in October, thus I have to reboot my boxes once every
> > three days, (This is not a good thing), 
> > 
> > Although, I've worked closely with Stuart Monks and I'm quite happy to
> > say he's probably the best thing that has happened to the TNT program, The
> > responses I have seen from the TNT engineers is a lot better that I had
> > seen from the MAX side of the house in the past 6 months.
> > 
> > Jason Nealis
> > Director Internet Operations
> > Network Access
> > Erols Internet
> > 
> > 
> > On Sun, 25 Jan 1998, Tim Basher wrote:
> > 
> > > Shawn,
> > > 
> > > I must say, I am very puzzled by your behavior.
> > > 
> > > This message thread was started to discuss a behavior that people were seeing
> > > in a quite reasonable way and at a rational level.
> > > 
> > > I feel that you were the person who said "per the ANSI Timer standards", then
> > > when asked for a reference you said how you would fix the problem rather than
> > > provide a citation.  I didn't see Matt acting "god like" but trying to learn
> > > so that he could improve.
> > > 
> > > On the basis of a discussion in a mailing list (that is not an official channel
> > > for Ascend communication) with a person who is not anywhere in the chain of
> > > command between you and the Ascend management (this seems clear by all the
> > > names you dropped) you are threatening to take drastic action and making
> > > demands for things that make no sense.
> > > 
> > > If all the people you listed are already aware of the problem and agree the
> > > problem exists, then what is the issue that your threat will resolve?  Your
> > > problem seems to be known and known at a high enough level that the bug was
> > > already going to be addressed by Ascend ASAP.  Do you just like seeing someone
> > > being forced to grovel at your feel for daring to question your "god like"
> > > knowledge?  
> > > 
> > > About three messages ago, you could have just answered Matt "I would rather
> > > not look it up, but if you check with the Ascend people involved - Paul Bernier
> > > and Stuart Monks - they can fill you in on the details".
> > > 
> > > Simple, easy, and while not to the point, it allows Matt to get the information
> > > he wanted while not inconveniencing you.
> > > 
> > > I, personally, would like to thank Matt for taking time to participate in this
> > > mailing list.  Many times I have seen valuable and timely advice from him and
> > > I hope to continue to see it.
> > > 
> > > Normally, I would have just sent this message to you privately, but your
> > > public vilification of a useful member of the mailing list led me to send
> > > it to the list.
> > > 
> > > ++ Ascend Users Mailing List ++
> > > To unsubscribe:	send unsubscribe to ascend-users-request@bungi.com
> > > To get FAQ'd:	<http://www.nealis.net/ascend/faq>
> > > 
> > 
> > ++ Ascend Users Mailing List ++
> > To unsubscribe:	send unsubscribe to ascend-users-request@bungi.com
> > To get FAQ'd:	<http://www.nealis.net/ascend/faq>
> > 
> 


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