Re: (ASCEND) Non existant Ascend support, Max6000 and a reset problem solved

[ISP-Stuff <max@runner.net>]

At 09:01 AM 12/14/99 +1100, you wrote:
>Gday all,
>
>We have a Max 6000, about 3 months old, and just recently it started to
>reset itself for no apparent reason. When resetting, all current calls were
>dumped and no radius records were produced.
>We run software ver 7.2.3
><rant>
>I rang support and the they will get back to me someday. They gave me a
>ticket number to seem as if they really cared.(or something) Its now been
>four days.
></rant>
>
>Well, its early days yet, but *I Think* the problem is now resolved:
>We use mrtg and finger to monitor the max6000. My guess is that when finger
>coincides with a user logging on, it kills the system dead. We stopped
>using mrtg to monitor the max6000 and the resets have stopped.
>
>Hope this helps others on the list.
>
>Regards
>
>Mike Parnell.
>
>
>
Mike,

We don't use mrtg and have had a resetting Max 6000 for nearly 1 year.
Lucent/Ascend took it back under warranty once and sent it back as repaired
with no explanation of what they did.  I put it back on line and it still
reboots about once a day.  The FAT number is '100' which is the same as a
power off cycle.  I am guessing that they have a bunch of flakey power
supplies in the field but are just too stupid to admit it.

Their tech support rots.  It takes weeks to get return calls and they only
try you once and then give up (as if you have don't have a business to run
and other fires to put out).

After about 5 more pleading phone calls I finally received an answer and
case number that they are sending a replacement.  That was over 1 week ago
and I have not seen or heard anything.  Still no RMA either.

I would have given up months ago and switched but I have another Max 6k
which runs like a top so I know that I just have one of the many 'lemons'
and need it replaced.  Also, it appears that Lucent is up to the monopoly
building like their former AT&T self and there won't be much choice.

Good luck and I hope that you have fixed your reboot problem.

Tom

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