Ascend Archive
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Re: (ASCEND) Ascend going mad ? (was: Stable code for Max 1800)
> On Thu, Apr 09, 1998 at 10:42:55AM +0200, Andre Beck wrote:
> >
> > Any chance that this load may have a fix for the most penetrant problem
> > we ever had with 1800s, the (supposed) BRI-out-of-sync problem ? It
> > happens when you heavily load a 1800 with BRI connections (starting at
> > 6, better full loaded) which go to independend networks (like different
> > telcos, different PBXs/PBX slots or independend leased lines). It appears
> > that the 1800 uses _one_ BRI as clock source and gets out of sync if other
> > BRIs have remarkable swimming away clocks on other BRIs. This causes massive
> > packet loss with all upper layer protocols (ping measures show up to 50%
> > lost packets). The problem disappears (on upper layers) when PPP link
> > compression is disabled, but this is just an observation, no solution.
> Ok, I'll calm down now. My last hope is that my wording above may have
> convinced Ascend that it's time now to come up with a real solution for
> this oddity. But I'm not really sure. We've sold Ascend gear since day
> one here in Germany (starting 94) and use it ourself for large parts of
> our infrastructure. Maybe it's finally time to choose something new. I
> hate it if the boxes I try to base my job on are generally called
> "Ätzend" around here in Germany (that means Acid), and the BinTec BRICKs
> are looking nicer and nicer every day that Ascend stays on the path it has
> choosen to go in the last years. I used to be an Ascend advocate actually
> and like to pronounce that Cisco, Bay etc. pp. are all cooking with water
> as well. I'm not easily shocked. But as said, that one trashed my day.
Andre,
We share you thoughts exactly. We have had the same problems with the
Ascend gear you are seeing. To make matters worse, Ascend support has gone
straight downhill over the past few years. It now takes days to get a call
back from support. Then when they call back you get an undertrained
incompetant who walks you through basic procedures.
Ascend's main failing I think is it's failure to understand who their
customers are. It is the resellers who really make the purchase decisions.
In most cases the end users neither knows nor cares what the black box is,
they just want to know it works.
Ascend should have a separate support department for large scale users, and
resellers. They should staff this department with trained personal, with
access to the call history. This way when we call, they can understand they
are speaking to someone who has gone through the basics, and needs to start
at a higher level in the troubleshooting process.
I think I now understand why Cisco is such a dominant player in this
market. I'm going to start shopping my business around.
---
Jim C., President | C A R R O L L - N E T, Inc.
201-488-1332 | New Jersey's Premier Internet Service Provider
www.carroll.com |
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