Re: Bad Ethernet Connection (was: (ASCEND) Ticket # 828079), Our Ticket, 826776

[Ken Rea <wildcat@pcez.com>]

I spent 11 years as an electronic bench tech working on marine
electronics. My choice was to send this brand new unit back (which we
badly needed) or do it myself. 

Ken Rea


On Fri, 2 Apr 1999 cepler@bnsi.net wrote:

> On Fri, 2 Apr 1999, Ken Rea wrote:
> 
> > Looks like we had much the same problem here. This Max 4048 is only a
> > month old and we had problems with it out of the box. First, a modem card
> > was bad, then the Ethernet had a intermittent problem.  Ascend told use to
> > pull the mother board out and re-solder the area of the Ethernet
> > connector.  We did that, but about 3 weeks later it lost all Ethernet
> > connections one day and we had to re-boot to get it back on line.  
> 
> Let me get this straight, this is a month old 4048 and an Ascend rep told
> you, knowing that this unit was still under warranty, to rip it open and get
> out a SOLDERING IRON?  Uhm....either this is a bad troll, you're just crazy,
> or Ascend's techs need a whiping.
> 
> > Ascend gave us a song and dance about how this is a sign of on over loaded
> > network and it was losing packets. This is not the case, it's on a 100 Mhz
> > switch and only see 0.3% packet loss to collisions.  Our ticket number is
> > 826776. The serial # of this max is 8531326. 
> 
> 100 MHz?  The speed of ths switch doesn't matter.  I assume you mean
> 100baseT.  One thing to check is that the port that the MAX is connected to
> isn't set for Full Duplex since it's a 10baseT device and is half duplex.
> 
> > How old is your max?  Is it fairly new?  I'm wondering if they had a bad
> > batch.  This is the only max we have this problem with and as I said it is
> > only about a month old.
> 
> I doubt these errors are hardware related.  They began appearing for us
> after some uptime on our MAX 4000 (and only the second MAX).  As usual, I
> suspect yet another Ascend bug.
> 
> -----------------------------------------------------------------------------
> Chris A. Epler - K4UNX - Broadband Network Services, Inc. - (804) 817-7300
> Linux - Operating System for a GNU Generation - http://www.linux.org
> 99 SL2m MRd AC SP CC ABS TC AU+++ F PW PL KE T2N SR L NG ODO: 4867 miles
> 

Ken Rea
wildcat@pcez.com

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