Re: Bad Ethernet Connection (was: (ASCEND) Ticket # 828079), OurTicket, 826776

[cepler@bnsi.net]

On Fri, 2 Apr 1999, Ken Rea wrote:

> Looks like we had much the same problem here. This Max 4048 is only a
> month old and we had problems with it out of the box. First, a modem card
> was bad, then the Ethernet had a intermittent problem.  Ascend told use to
> pull the mother board out and re-solder the area of the Ethernet
> connector.  We did that, but about 3 weeks later it lost all Ethernet
> connections one day and we had to re-boot to get it back on line.  

Let me get this straight, this is a month old 4048 and an Ascend rep told
you, knowing that this unit was still under warranty, to rip it open and get
out a SOLDERING IRON?  Uhm....either this is a bad troll, you're just crazy,
or Ascend's techs need a whiping.

> Ascend gave us a song and dance about how this is a sign of on over loaded
> network and it was losing packets. This is not the case, it's on a 100 Mhz
> switch and only see 0.3% packet loss to collisions.  Our ticket number is
> 826776. The serial # of this max is 8531326. 

100 MHz?  The speed of ths switch doesn't matter.  I assume you mean
100baseT.  One thing to check is that the port that the MAX is connected to
isn't set for Full Duplex since it's a 10baseT device and is half duplex.

> How old is your max?  Is it fairly new?  I'm wondering if they had a bad
> batch.  This is the only max we have this problem with and as I said it is
> only about a month old.

I doubt these errors are hardware related.  They began appearing for us
after some uptime on our MAX 4000 (and only the second MAX).  As usual, I
suspect yet another Ascend bug.

-----------------------------------------------------------------------------
Chris A. Epler - K4UNX - Broadband Network Services, Inc. - (804) 817-7300
Linux - Operating System for a GNU Generation - http://www.linux.org
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