Ascend Archive
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Re: (ASCEND) Lucent -=-> Ascend --> ?
Having just bought some maxen 6000 I've noticed the same thing. This seems
to stem from the fact that Lucent is more or less a VAR on amphetamines. We
were briefly told about the portmaster solutions but that was followed by
something like "Ascend would probably be a better match for you". I am a
little reluctant about the support integration issues though. I've had
nothing but trouble from both arenas and this list has more or less been a
resource that far surpasses any tech support call I've made. Our "Intragy"
configuration appointment was about 3 weeks ago and there are still lucent
people running around our switch room because they've "overlooked
something". At least the single point of contact might be better, I just
hope Lucent doesn't adopt the 4 (read 40) hour callback policy that Ascend
has.
>> actually, i've always been kinda confused on the whole Lucent/Ascend
>> thing. about 2 years ago i was put in touch with a Lucent sales rep,
>> regarding our remote access needs. the product line that he pitched to
>> me, was Ascend. we bought a couple 4048's, and have since bought
>> a couple TNT's....always going through Lucent...for hardware, service
>> contracts, etc. and Lucent has been *awesome* about getting us in
>> touch with Ascend engineers when needed. i've just never quite
>> understood why Lucent has never once mentioned their own (portmaster?)
>> products, and instead has been dealing the Ascend gear...
>>
>>
-------------------------------
Derek Vadala (derek@usfca.edu)
Information Technology
University of San Francisco
(415) 422 - 3825
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