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RE: (ASCEND) More Fatal Errors with 6.0.2!

Tim,
Thanks for the help.  Both messages have been sent to support.

	-----Original Message-----
	From:	Tim Basher [mailto:basher@alpha.CES.CWRU.Edu]
	Sent:	Saturday, March 28, 1998 8:00 AM
	To:	ascend-users@max.bungi.com
	Subject:	Re: (ASCEND) More Fatal Errors with 6.0.2!

	> So we download the latest and greatest code onto our MAXen (6.0.2)
and this
	> is what we get:
	> 
	> FATAL ERROR:  Index: 8  Load: ftbak.m40 Revision: 6.0.2
	>         Date: 03/27/1998.       Time: 21:50:37
	>         Location: b0067a84 00000000 b00091d8 b010f384 b0121bdc
b011ff9c
	> 
	> Can someone please interpret or tell me where to look for
decoding?

	You need to send this information to Ascend customer service.

	Only Ascend engineering will be able to fully decode the
information.
	The stack information is not much help to anyone else.

	At this point you have seen similiar behavior with both the 6.0b2
(beta 2)
	and the 6.0.2 releases.  You either (a) have a hardware flaw that is
	triggering a problem that requires equipment replacement or (b) you
have
	a software flaw that needs to be fixed by engineering.

	Both of these require intervention from Ascend tech support.

	If you want to minimize the hassles, then I would recommend you send
both
	the fatal error logs (from 6.0.2 *and* 6.0b2) via e-mail to
support@ascend.com

	Make sure you include your model number, part number, and serial
number
	for the MAX.  You can get these off the equipment.

	You will then receive an email response indicating the ticket
response
	number assigned to your issue.  When you get back your ticket
number,
	which means that the information is now on hand with customer
service,
	call them at (800) 272-3634 between 6:00am and 6:00pm PST.  Make
sure
	you have your ticket number when you call.

	If you don't get an email response within an hour - resend the
message.
	The response is automated and unless there are equipment or network
	problems you should have response in less than five minutes.

	This reduces the number of exchanges you need to go through with
them
	and so reduces the time you have spend on the problem - which for
busy
	people is an important consideration.
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