Ascend Archive
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(ASCEND) Re: The perfect ISDN Solution??

> At 03:53 PM 3/26/98 -0800, you wrote:
> 
> Yeah...but God forbid you need to call tech support. Sucks like a vacuum.
> I currently have a PM3 on Eval, and am instead going to get a TNT. Ascend,
> in the past week, has given me support like I have *NEVER* seen. I posted a
> question on the Ascend users group mailing list (Which I
> CC;'d, btw), and Ivan, one of their engineers, opened a ticket for me, and
> sent me an email saying, hey, call this #, here's your open incident
> number. Another TechSupp engineer, Way, just up and calls me, says he "heard"
> I was having trouble. Can you believe it? They've spent alot of time with
> me sorting out some problems with cards. They Priority FedEx'ed me 3 cards
> so far.
> 

I can tell you very bad things about Descend tech support. I am sitting
in the same City, same Central Office, same Switch, have problems and it
tooks days to weeks to get answers.

> 
> 
> +-------------------------------------------------------------+
> |  Tony Mori - Systems Administrator   tonym@compusource.net  |
> |  CompuSOURCE Communications          Voice: (305)234-5555   |
> |  8727 SW 129th St. Miami, FL 33176     Fax: (305)234-5556   |
> +-------------------------------------------------------------+
> |      DialUp V.34, k56flex and ISDN, Dedicated access,       |
> | WebHosting, Server Co-Location, Fax-to-email, Email-to-fax, |
> |  Email to Pager. With CompuSOURCE, you're always connected  |
> +-------------------------------------------------------------+
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> 

Ulf.

---------------------------------------------------------------------
Ulf Zimmermann, 1525 Pacific Ave., Alameda, CA-94501, #: 510-769-2936
Alameda Networks, Inc. | http://www.Alameda.net  | Fax#: 510-521-5073
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