Hope this helps, === Steven Guerin Communiqué Technical Operations > -----Original Message----- > From: Mark Eissler [SMTP:meiss@interlog.com] > Sent: Thursday, September 25, 1997 5:09 PM > To: ascend-users@bungi.com > Subject: (ASCEND) resetting full password on P50 > > Here's the deal: > One of our customers recently purchased a Pipeline 50 from us. > The > router was delivered to the client completely configured except for > the > Full Access password--which was left up to their "computer guy" to > setup > for himself. > > A few days pass and the client requests an onsite tech be sent > out > as they're having problems. Our onsite tech connects to the serial > port on > the P50 and discovers that a Full-Access pass has been setup. But no > one > knows who did it. > > And no one knows the password. > > What we do to reset this unit? Ascend support said we could > extract this info using the Java Configurator. I tried this last night > but > the Full-Access password info is not there. The dialup password yes, > but > not the Full-Access. > > Does this unit have to be shipped back to Ascend for a reset? > > -- > Mark Eissler | Interlog Network Operations Group > marke@interlog.net | 24hrs/7days (416) 920-2655 x2266 > (416) 920-2655 x2219 | dedicated@staff.office..interlog.com > Interlog Internet Services <A HREF="http://www.interlog.com">http://www.interlog.com</A> > more does less than less > <----------- Please quote original message with reply. ----------> > > > ++ Ascend Users Mailing List ++ > To unsubscribe: send unsubscribe to > ascend-users-request@bungi.com > To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg09097.html">(ASCEND) Merit radius and Ascend .. hints?</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg09095.html">Re: (ASCEND) Pipeline 400</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg09092.html">(ASCEND) resetting full password on P50</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg09097.html">(ASCEND) Merit radius and Ascend .. hints?</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="maillist.html#09096"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd178.html#09096"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>