Ascend Archive
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RE: (ASCEND) resetting full password on P50

You don't have to send the P50 back to Ascend.  You can open the
pipeline and use a jumper to clear out the full access password.  You
will also have to get a copy of the software, because when you use the
jumper, you must upload the software in order to "reset" the pipeline.
I've done it twice, and it works fine.  However, you'll have to call
Ascend's tech support because which jumper you use varies depending on
the serial number.

Hope this helps,
===
Steven Guerin
Communiqué Technical Operations


> -----Original Message-----
> From:	Mark Eissler [SMTP:meiss@interlog.com]
> Sent:	Thursday, September 25, 1997 5:09 PM
> To:	ascend-users@bungi.com
> Subject:	(ASCEND) resetting full password on P50
> 
> Here's the deal:
> 	One of our customers recently purchased a Pipeline 50 from us.
> The
> router was delivered to the client completely configured except for
> the
> Full Access password--which was left up to their "computer guy" to
> setup
> for himself.
> 
> 	A few days pass and the client requests an onsite tech be sent
> out
> as they're having problems. Our onsite tech connects to the serial
> port on
> the P50 and discovers that a Full-Access pass has been setup. But no
> one
> knows who did it.
> 
> 	And no one knows the password.
> 
> 	What we do to reset this unit? Ascend support said we could
> extract this info using the Java Configurator. I tried this last night
> but
> the Full-Access password info is not there. The dialup password yes,
> but
> not the Full-Access.
> 
> 	Does this unit have to be shipped back to Ascend for a reset?
> 
> --
>  Mark Eissler             |       Interlog Network Operations Group
>  marke@interlog.net       |       24hrs/7days  (416) 920-2655 x2266 
>  (416) 920-2655 x2219     |     dedicated@staff.office..interlog.com
>         Interlog Internet Services   http://www.interlog.com
>                       more does less than less 
>  <----------- Please quote original message with reply. ---------->
> 
> 
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