Ascend Archive
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Re: (ASCEND) 5.0ap24
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On Thu, 11 Sep 1997, Kevin Smith wrote:
> #2 As I said above, you did NOT ask support the question, you were asking
> ascend-users. We do have a full support organization that would answer
> such questions if addressed to them.
No, I was asking about your release notes. It appears whoever I ask I get
a different answer or no answer at all. James Scarborough was here the
other day. I asked him how a Max diagnoses a suspect modem. He said, "8
bad calls in a row." I showed him a Max that had two modems with only 4
calls total in the suspect list.
Are you guys ISO9001 or not?
> #2 Ask support and they would be able to track it down for you.
No, again. Weeks later people reply to me. And still the bugs don't get
fixed. Ascend engineers visit and can't find any configuration problems.
I've yet to here any detail on any trouble report from any Ascend support
staffer.
> I'll ask others to answer for that area.
Thank you.
- --
Josh Bailey (mailto:joshb@xtra.co.nz)
Internet Network Specialist Voice (DDI): +64-9-355-5923
Telecom Internet Services Voice (Mob): +64-25-514-899
Extension: 93423 (Lvl. 4, 120 Mayoral Dve) Fax: +64-9-355-5260
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DISCLAIMER: The contents of this message are entirely my own opinion, not
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