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Re: (ASCEND) Disconnect-Cause 185

We had a couple of strange experiences on our PRIs after upgrading to p20.
One of them was that initially, only 8 channels would work although the
line status window looked completely normal.  After a while, they all
started working.  However, that particular PRI used to accept incoming
channels starting at #23 and go down sequentially, now there's some other
totally strange pattern to it.


At 11:44 AM 8/23/97 -0700, you wrote:
>Our 56Kfelx customers were randomly getting disconnected under 5.0Ap16,
>however, the time involved varied from 5-10 minutes, minimum, to 25-30
>mintutes, maximum. Ascend Technical Support told us to upgrade to
>5.0Ap20 to correct this problem, which we did. The upgrade has only been
>running two days, so it's too early to tell if that fixed things...but,
>we haven't heard any customer complaints either.
>
>Since the upgrade, however, we have been getting yellow and red alarms
>on our T1/PRI with occassional 1s (keep alive) which we NEVER got
>before. PacBell has tested our T1/PRI line twice in the last two days
>and cannot find anything. We cannot say for certain the Ap20 is the
>culprit, but it does appear coincidental that the T1/PRI problems
>started showing up 4 hours after installing the software upgrade.
>
>Kim W. Premuda
>FastWave Internet Services
>San Diego, CA
>
>
>Greg Wanner wrote:
>> 
>> I have a customer that is being disconnected within 2-5 minutes after
>> connecting.  After checking the logs, the disconnect-cause is almost always
>> 185, occasionally 45.  I am running a MAX 4004 code Ap16.  Is this issue
>> related to the update of Ap20?  Any suggestions would most appreciated.
>> Thanks.
>> 
>> Greg@ewol.com
>> 
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