Ascend Archive
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Re: (ASCEND) Re: Connection problems with K56 cards



On Wed, 6 Aug 1997, Shiloh Costa wrote:

> >From: Bennie Warren <bennie@lemoorenet.com>
> >Date: Tue, 5 Aug 97 16:27:17 -0700
> >Subject: Re: (ASCEND) Connection problems with K56 cards
> >
> >I second this. It is getting really out of control.
> >
> >Bennie
> >
> >>
> >>We are getting numerous complaints of connection problems from various
> >>users since we installed our K56 cards.
> >>
> >>We are running 5.0Ap16 (tik.m40) on 7 maxes.
> >>
> >>Here are some of the affected modems.
> >>
> >>This is beginning to become a major issue, as we are seeing customers
> >>LEAVE US for the non-K56 competition.
> 
> system.sysDescr.0="Ascend Max-HP T1/PRI S/N: 645--88 Software +5.0Ap16+"
> system.sysUpTime.0="Timeticks: (111470500) 12 days, 21:38:25"
> 
> Running tk.40 image...
> 
> This is a MAX4000 with 6 cards x 8 56K series modems with one 
> incoming T1 connection.
> 
> 98% of our 28.8 and 33.6K callers are not having any problems logging in.
> 
> The system has been running steadily for the last 12 days since our upgrade.
> (I have this weird feeling that I might be jinxing myself).
> 
> We did have a Zoom 14.4 user let us know that they cannot connect - but
> they are a V.FAST victim.
> 
> Another user with a Hayes Accura 56K internal speakerphone voice/fax/data
> modem was able to connect okay throughout the weekend and then they
> couldn't connect after that.
> 
> After they brought the computer to our office and we used our analog FAX
> line to test the connection - we also could not connect.
> 
> We have two sets of equipment.  This 56K Accura modem would also refuse
> to connect to our standard 33.6K analog modems.
> 
> After troubleshooting their Win95 Dial-Up Networking system I finally gave
> up and called Hayes Tech Support.
> 
> They gave me the following initialization string for the user:
> 
> AT&F&C1&D2+MS=56,0,34000,42000
> 
> This restricts the connect negotiation window from 34000 to 42000.
> 
> What happens is that the modem with the factory defaults first tries to
> negotiate 56,000 then 55,000 then 54000, then 53,000, etc..
> 
> Usually we get a time out at this point.  By restricting the window the
> user is able to connect first shot, everytime!
> 
> Eventhough I anxiously await new modem code for our cards, I am quite happy
> with the result.  Some of the horror stories in this mailing list are
> terrible.
> 
> I just figured I would contribute this little experience.  Our upgrade also
> went as smooth as silk.  After finding out about the needed hash codes, etc,
> our upgrade took about 15 minutes and never once did we need to call
> Ascend Tech Support other than to get the hash codes faxed over (3 days
> before we attempted the upgrade).
> 
> Has anyone else had any pleasant experiences with the upgrade to the new
> 56K series cards - or are we the only ones ? :(
> 

I'm cuirous as to the sie of your Dial Up Infostucture? How many ports and
how many users? 

Jason




> - Shiloh Costa
>   MDI Internet Inc.
> 
>   support@mdi.ca
> 
> 
> 
> 
> 
> 
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