they cant get anywhere.. the customer disconnects and reconnects 3-4 times and then it works.. we're using a Max4002 w/5.0Ap16 software.. anyone ever seen this before? ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <http://www.nealis.net/ascend/faq>