Ascend Archive
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Re: (ASCEND) Connection problems with K56 cards
I got the same respone from my tech support as well.
Zoom 28.8
Supra 28.8/33.6
Prometeus 14.4
USR Sportster 33.6
And of course varios RPI modems.
East County Internet Services, Inc
-Jess-
CFO
System Admin
On Tue, 5 Aug 1997, Joe Portman wrote:
>
> We are getting numerous complaints of connection problems from various
> users since we installed our K56 cards.
>
> We are running 5.0Ap16 (tik.m40) on 7 maxes.
>
> Here are some of the affected modems.
>
> This is beginning to become a major issue, as we are seeing customers
> LEAVE US for the non-K56 competition.
>
> Quote from my support manager:
>
> I personally have received ten complaints about people not able to connect
> to us or get dropped very often, almost immediately, since the upgrade. A
> lot of them can't call the 777-6600 number locally.
>
> No two people have called in with the same modem:
>
> Modem Speed Username
> --------------------------------
> Supra Fax 33.6 halibut
> Global Village 33.6 send
> Maxtech 33.6 cscarim
> Mwave IBM 33.6 roche
> Hival 33.6 swestman
> Fujitsu laptop 33.6 duroboat
> Zoom 2805 33.6 gandk
> USR Sportster 33.6 hrsvcs
> Supra 28.8 builder
> Prometheus 14.4 ???
>
> --------------------END QUOTE--------------------------------------------
>
> As you will NOTE, these people had no problem before the upgrade, and have
> a severe problem now.
>
> What is ascend doing to address this problem?
>
> Cordially,
> -----------------------------------------------------------------------------
> Joe Portman - Alternate Access Inc. Affordable, Reliable Internet
> baron@aa.net Seattle: (206) 777-7777 Everett: (206) 249-4949
> Tacoma: (206) 927-6010 Federal Way: (206) 838-8457
> Bellevue: (206) 455-8414 ISDN: (206) 448-7565
> Enumclaw: (206) 862-9423 Black Diamond : (206) 288-8809
> For free trial account: set modem to 8-n-1, login as "new"
> For questions or support, call our voice line (206) 728-9585.
> -----------------------------------------------------------------------------
>
>
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>
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