Ascend Archive
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Re: (ASCEND) What to tell customers about bad performance with 5.0Ap16
On Fri, 1 Aug 1997, David Langford wrote:
>
> Well so far with the K56Flex modem upgrade and 5.0Ap16 we have had fairly
> bad luck here. (Max 4004)
> Telepath and Zoltrix(?) 14.4 modems can NOT connect at all.
In our case, Hayes Accura 56K, Zoom 56K, Motorola ModemSurfer, and some
various asundry 28.8 and 14.4 modems.
> Performace seems abysmal for customers.
I know we can definitely second that.
> If they have Hayes 56K modems then the connections seem slower
> than the 28.8K counterparts.
Every 56K customer we have reports this as well.
> Serveral otehr customers have complained that with there 28.8K momdes
> they are seeing major performance degredations since our upgrade.
No, I've not seen this. No change that I can ascertain and I do have a
28.8/33.6 modem.
> Just wondering what the experiences others are having is like and am curious
> how others are dealing with this support nightmare.
We can echo most of what you've said based on our experience.
--
Joseph Hickman
Director of Network Operations
josephh@psn.net / iconia@psn.net
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