On Aug 9, 2013, at 4:09 PM, Kathryn Hogg <kjh at flyballdogs.com> wrote: > > I haven't really had any complaints and when there has been problems, they are much quicker to resolve them than my limited experience with residental service. Yes, but Time Warner (in Minneapolis) had 45-minute response times… Comcast? 2-4 hours during the day, 4-8 at night. :-\