On Tue, Sep 6, 2011 at 9:44 AM, Raymond Norton <admin at lctn.org> wrote: > A number of years ago I used Request Tracker for support requests and > tracking. I am hearing of some using GPLI lately. I need to set up something > new and have never touched GPLI. Any ideas as to which one is best to use > for support request (not concerned about inventory tracking) > > > Raymond > This is the first I've heard of GPLI - let us know how it goes if you pursue it. I'm presently using RT, and the other Open Source application I strongly considered was OTRS (http://en.wikipedia.org/wiki/OTRS). I'm presently using an older RT, but the newer 4.x series has a lot of enhancements - including a more AJAXy interface. -Rob -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://mailman.mn-linux.org/pipermail/tclug-list/attachments/20110906/a2070406/attachment.html>