I've experienced a number of issues with USI Wireless broadband. I would agree that their Wireless Help Desk is understaffed and overworked. Currently I experience excellent Wireless service. This is largely due to replacing the terrible Ruckus hardware with a more robust externally mounted radio. The Ruckus hardware is complete garbage and should not be used for USI Wireless deployments. Document your problems thoroughly. I believe you can configure the ruckus to report to a syslog server. Be sure to complain thoroughly, with evidence, and you may be able to get a hardware change. This is no simple feat. Steve T wrote: > Does anyone else have USI Wireless broadband? If so, what has been > your experience with their tech support / customer service? > > I've been a proponent of Fixed Wireless Broadband for years as a > valuable rural broadband resource. I've worked at two WISPs that > served rural communities and really got behind a couple of good > services. Fixed Wireless Broadband in the metro areas never really > made sense to me, but when USI Wireless arrived in Minneapolis I had > to try it. Performance has actually been good for the most part, but > when I did run into an issue and wanted tech support to work with me, > I got zilch. I've been on hold longer with USI Wireless than I ever > have been with Quest. I've opened a ticket on line only to get a call > a week and a half later asking if my issue had been resolved. I've > left voice messages that did not get a return phone call or email. > > I was just not expecting such deplorable service, so this has taken me > by surprise. They are giving WISPs a bad name and I'm thinking I was > right about Fixed Wireless Broadband in metro areas. > > I haven't looked very far into this company, so what I'm left > wondering is: growing pains or just crappy service altogether? >