I will go to a parts store because I don't need help/advice/et cetera, but I won't go to GNS! I look for a place with service, quality, selection and price. If a store doesn't provide those things they need to put up with complaints. It's that simple. Remember, I have never had a bad experience there and I have no complaints about them. But the reputation prevents me from buying there and I'm sure that I'm not the only one. Again, your good experiences DO NOT negate others bad experiences, and a little help now and then for the novice can make a business grow while your "it's not my job" attitude can eventually destroy a business. On Mon, 2009-07-06 at 15:26 -0500, Matt Hallacy wrote: > Sorry, I don't consider it poor customer service when the auto parts > store clerk can't tell me how to replace a part on my car. I also > don't > consider it poor customer service when the clerk at Wal-Mart doesn't > know what kind of drywall anchors would be best for my wall. > > If you need parts, go to a parts store. If you need professional > assistance, go somewhere that specializes in it. GNS is a parts > store.