Hey everyone, I'm trying to figure out how I can make fetchmail and procmail work together with RT, our trouble ticketing system at work. I'd like to use procmail in this process because we're going to need to start doing some spam filtering on our incoming help requests. Here's what I've got so far: # cat /etc/fetchmailrc set daemon 60 #set syslog # Get mail for RT queues poll staffmail.buffalo.k12.mn.us proto pop3: username help password mysecretpasswd nokeep mda "/usr/bin/ procmail -d %T" So as far as I can tell, that should grab the mail and send it through procmail for processing. I know the mail retrieval works because I've been using this same script up until now with a different "mda" to send the mail messages right into RT. In my /etc/procmailrc I've got: # cat /etc/procmailrc # Set some variables PATH=/usr/bin:/usr/local/bin:/usr/local/rt3/bin LOGFILE=/var/log/procmail.log SHELL=/bin/sh URL=https://support.buffalo.k12.mn.us/rt/ # Route standard "help" messages to RT :0: * ^From.*help |rt-mailgate --queue Incidents --action correspond --url $URL This procmail recipe should deliver any message addressed to the help address to "rt-mailgate" which is RT's email processor. I'm not sure what the problem is. Mail sent to the help address never appears in RT, and I don't get anything logged in /var/log/ procmail.log either. (root owns the procmail.log file) Any suggestions? -Tim -- Tim Wilson, The Savvy Technologist Twin Cities, Minnesota, USA Educational technology guy, Linux and OS X fan, Grad. student, Daddy mailto: wilson at visi.com aim: tis270 blog and podcast: http:// technosavvy.org