Maybe a little late, but for those who were asking about ticket systems, Sun's BigAdmin did a 2-part article on Request Tracker: http://www.sun.com/bigadmin/features/articles/req_track_1.html HTH Adam Maloney Systems Administrator Sihope Communications _______________________________________________ TCLUG Mailing List - Minneapolis/St. Paul, Minnesota http://www.mn-linux.org tclug-list at mn-linux.org https://mailman.real-time.com/mailman/listinfo/tclug-list